EFU
Frequently Asked Questions
How do I choose a storage box?
Measure the available footprint and lid-opening space, then compare the selected model’s listed external and internal dimensions. A gallon capacity alone does not tell you whether a particular cushion or tool will fit. Check the exact size and color before ordering.
Are all storage boxes completely waterproof?
Use the weather-resistance information and care instructions for the exact model. Keep the lid properly closed and place the box on a level, well-drained surface. Do not assume it can be submerged or will protect moisture-sensitive items in every condition.
Can I sit or stand on a storage box?
Only sit on a model if its supplied instructions expressly permit seating and give a load limit. Do not assume a storage-load figure is a seating rating. Do not use a storage box or side table as a step or climbing platform.
Does my product need assembly?
Check the selected product page and supplied instructions. Identify panels, fittings and hardware before starting, work on a level surface and avoid forcing parts. Contact sale@efu.shop if parts are missing or damaged.
Does every box include gas struts, wheels or a lock?
Features differ between models and sizes. Use the selected product’s component list. A padlock opening does not mean a padlock is supplied, and gas struts or wheels shown on another model are not automatically included.
Are cushions and accessories in the photos included?
Only items expressly listed in the selected product’s package contents are included. Cushions, plants, stored tools and decorative accessories may be shown to illustrate scale or use.
How should I clean an outdoor resin product?
Follow the supplied care instructions. For general surface cleaning, use a soft cloth and mild soapy water, then rinse or wipe as instructed. Avoid abrasive pads, harsh solvents and excessive heat. Check lid fittings and fasteners periodically.
What should I do about a damaged panel or missing hardware?
Stop assembly if continuing could be unsafe. Email sale@efu.shop with your store order number, product and affected part, plus photos where possible. We will review the issue and help arrange the appropriate resolution.
What should I check before choosing a raised garden bed?
Compare the exact footprint, height, material and base design with your planned location. Check drainage, assembly and the stated intended use. Soil, plants and garden tools are included only if the selected listing expressly says so.
How do I choose a pet enclosure or litter-box cabinet?
Check the exact internal dimensions, access openings and intended animal size. Consider your pet’s behavior, ventilation, supervision needs and any fixing or placement instructions. A pet enclosure is not a child safety barrier or a guarantee against every escape.
Are all entryway benches suitable for sitting?
Use the selected bench’s stated seating and load instructions. Do not transfer a rating from another model or treat shelves as seats. Check footwear clearance, shelf dimensions and the available space near the doorway.
What should I check for a package delivery box?
Compare the usable opening and internal dimensions with the parcels you expect, and allow room for doors or lids to open. Check the selected model’s lock, anchoring and included hardware. A delivery box does not guarantee carrier use, theft prevention or protection against every weather condition.
Where do you deliver and what does shipping cost?
We offer free standard shipping throughout the United States with no minimum purchase. We do not currently offer international delivery. Any applicable taxes and the final total are shown before payment.
How long will my order take?
Normal processing is 1–3 business days after payment confirmation, followed by an estimated 2–4 business days in transit. The combined normal estimate is 3–7 business days. Weekends and public holidays are excluded; these are estimates rather than guaranteed arrival dates.
How do I track an order or separate packages?
Use the carrier link in your shipment email. Your store order number is different from a carrier tracking number. Allow time for a new label to receive its first scan. A multi-item order may have separate tracking numbers.
Can I change or cancel my order?
Email sale@efu.shop promptly with your order number and requested change. We will try to help before dispatch and confirm the outcome. Changes cannot be guaranteed once fulfillment is underway. If already shipped, the return process applies.
How long do I have to request a return?
Request a return within 30 days after delivery. Change-of-mind items should be unused, complete and in original condition and packaging. Contact us for the correct destination before mailing a return. These conditions do not remove mandatory rights for defective or incorrect goods.
Who pays return shipping and when is a refund issued?
EFU pays reasonable return shipping for confirmed damaged, defective or incorrect goods. You pay change-of-mind return shipping. There is no restocking fee. Approved refunds are issued to the original payment method within 10 business days of approval; bank posting can take additional time.
How can I contact EFU?
Email sale@efu.shop or use the contact page. For an order, include the order number and checkout email. For a product question, include the product link and selected size. Do not send passwords or full payment-card details.