EFU
Order Tracking & Delivery Help
Find your tracking link
After dispatch, check the shipment email sent to your checkout address. Open the carrier link to see scans and delivery progress. A store order number identifies your purchase; it is not a carrier tracking number.
Understand the timeline
Normal processing is 1–3 business days after payment confirmation. Estimated carrier transit after dispatch is 2–4 business days, for a normal combined estimate of 3–7 business days. Business days exclude weekends and public holidays.
Label created but no scan
A shipping label may appear before the carrier receives and scans a parcel. Check again for the first movement update. If it remains unchanged or the order is outside the stated estimate, contact sale@efu.shop with the order number.
Separate parcels
Large products and multi-item orders may be sent in separate parcels with different tracking numbers. Check each shipment and package contents. Contact us if a supplied component or parcel appears to be missing.
Delivered but not found
Check the delivery address, carrier delivery photo or notice and any safe place around the property. Ask household members where appropriate. Contact us if the parcel cannot be located; we will help investigate with the delivery provider.
Damage, delays and address changes
For damage, keep the packaging where practical and send a description or photos. For an address correction, contact us immediately; changes cannot be guaranteed after dispatch. If we cannot ship within our stated processing period, we will explain the revised estimate and cancellation/refund options for the unshipped order.
See the full shipping policy. EFU remains your contact for purchases made through this store.