Refund policy

EFU

Last updated: November 9, 2026

30-day return request period

You may request a return within 30 days after delivery by emailing sale@efu.shop. Include your order number, the item and your reason for returning it. We will provide return instructions and the correct destination. Contact us before sending a parcel so it reaches the right facility.

Change-of-mind returns

For a change-of-mind return, the item should be unused, in its original condition and packaging, with all supplied panels, hardware, instructions and accessories. You may inspect the item carefully. Outdoor exposure, use, alteration, missing parts or damage caused after delivery can affect eligibility for a change-of-mind return; we will explain any decision.

For a large storage box, inspect the parts and measurements before assembly where practical. If an item was assembled before a defect was discovered, contact us: assembly or opened packaging does not by itself remove rights concerning a defective, damaged or incorrect product.

Damaged, defective, incorrect or incomplete items

Contact sale@efu.shop if an item arrives damaged, has a defect, is not what you ordered or is missing supplied parts. Describe the problem and, where possible, include photos. We will assess the issue and arrange an appropriate replacement, missing part or refund. We do not require you to pursue the carrier or a separate manufacturer before asking EFU for help.

Stop assembly or use if the product appears unsafe. Rights available under applicable law are not limited to the change-of-mind window or original-packaging conditions.

Return shipping and fees

EFU pays reasonable return shipping for a confirmed defective, damaged or incorrect item and will provide a label or instructions before shipment. For a change-of-mind return, you pay the return shipping cost. Large or bulky items can be costly to return; request the destination and available method before arranging a carrier.

There is no restocking fee. Our standard outbound United States shipping is free, and we do not deduct an undisclosed outbound shipping charge from an approved refund.

Where and how to send a return

We provide the correct return address after reviewing your request. It may differ from the business contact address or the address on the outbound parcel. Do not send a return to either without instructions. Pack the product and supplied components securely, and retain the tracking receipt if you arrange the return yourself.

Inspection and refunds

We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method within 10 business days of approval. The approved refund includes the refundable item amount and applicable tax. Your bank or payment provider may take additional time to post the credit.

If an inspection affects eligibility, we will explain the reason and any proposed adjustment before closing the request. We do not impose a fixed percentage deduction for every opened box. If more than 10 business days have passed after approval without a refund notice, contact sale@efu.shop.

Exchanges and cancellations

For a different model or size, contact us first so we can explain the return and replacement options; replacement availability is checked separately. Cancellation requests are handled before dispatch where possible. Once shipped, the return process above applies.

Product support and legal rights

Contact EFU about assembly, missing hardware or product concerns. Any additional model-specific warranty is described only where expressly provided with the product. This policy does not exclude mandatory consumer rights or remedies.

Contact EFU

Store brand: EFU
Operated by: yiwushisamintedianzishangwuyouxiangongsi
Business contact address: 8 Red Mountain Road, Salisbury, CT 06039, United States
Email: sale@efu.shop
Contact page: Contact EFU

Contact us for the correct return destination before mailing a return. The business contact address is not automatically a return warehouse.